Hello, When I went to the Air India Gurgaon Office in India to cancel my ticket, it was easy. The employees helped me understand the refund eligibility and cancelation policy. The reductions were explained in detail because my ticket was partially refundable. I had no trouble getting confirmation of the cancellation, and the processing time was fair. When responding to my questions, the staff was polite and professional. Overall, I had a quick and easy process canceling my ticket.